I recently concluded the purchase of a 2 bedroom apartment on the Palm Jumeriah through your company. I thought it is important that I send you and email to inform you about my experience. It is easy and common to send emails of complaint but as humans we forget to send emails to acknowledge exceptional service and performance.
You should be proud of the service you provide and even prouder to have someone like Ksenia work for you. From the start she paid attention to what I was looking for and went about quickly and efficiently finding me 3 options that were close to my requirement. Went through the effort of going into the apartments and sent me videos of the apartments for reference while I travelled. Since she didn’t know me she kept faith in the fact that I was a serious buyer even though I kept telling her I was busy moving from one resort to another over the summer holidays. She then managed to get me the price I wanted and concluded the deal with the seller very quickly and without too much fuss. Ksenia is an asset to any company she works for and I would be happy to have her in my organization if she ever decided to move out of real estate and into the distribution of luxury goods.
I have nothing more to say except hold on to people like her they are the best asset you can have!
Thank you once again. I will be happy to recommend your company to all my friends if they wished to buy real estate. It was really a rare but good experience.
Now that our Contract is final and complete, I would like to convey my thanks to you for this wonderful deal. It has been a pleasure working with you as you are extremely well informed on property in Dubai and the rules and regulations. At first we were hesitant to go ahead as it was a Russian seller and we keep reading about frauds taking place by 'fly by night ' sellers.
However you managed to convince us that this was a great deal and there was no 'hanky panky' and the seller was in need of money for making other payments and commitments and hence was selling it at NO PROFIT. The short time we have known you, we realised you are a thorough professional and extremely committed to your job. You make us feel so comfortable and you handled all NOC and documentation effortlessly.
At the Land Department too, everyone seemed comfortable and it was well handled there too.
Another thing we appreciate about you is that you are reachable at any time. I instinctively picked up the phone and called you one night- it was pretty late- but I needed to ask you a quick question. I was happy that you picked up the phone and gave me the answers I needed although it was late in the night. Thanks Ksenia for being so cooperative and reachable.
It has been a pleasure working with you and we will be extremely glad to deal with you for all future Property deals in Dubai.